Replacement & Warranty Policy

Every item purchased from Nivaroa is protected by our transparent customer satisfaction guarantee.

7-Day Replacement Guarantee

If you receive an item that is defective, physically damaged upon arrival, or incorrect, you are eligible for an immediate replacement within 7 calendar days of delivery.

Step 1

Contact Support Within 7 Days

Reach out to us via email or WhatsApp (+92 303 9391913) with your order number and brief photos or video of the issue.

Step 2

Inspection & Pickup

Our courier will coordinate a return pickup or exchange handover from your shipping location.

Step 3

Instant Replacement Dispatched

Once received and verified, a fresh replacement item is immediately dispatched to your doorstep at no additional charge.

Warranty Coverage Details

Official Manufacturer Warranty: Eligible consumer electronics carry brand manufacturer warranties (e.g., 6 months to 1 year) as indicated on the product specifications.
Coverage Inclusions: Internal component defects, hardware malfunctions under normal usage, and factory manufacturing issues.
Coverage Exclusions: Accidental drops, liquid immersion, unauthorized repairs, and physical abuse.

Need to request a replacement?

Contact our helpline or email us with your order reference number to initiate your claim immediately.

Contact Warranty Support