Terms and Conditions
The rules, guidelines, and agreements governing your purchases and interactions with Nivaroa.
Last Updated: October 12, 2026
1. Acceptance of Terms
By accessing our website, browsing our catalog, or completing an order on Nivaroa, you agree to be bound by these Terms and Conditions.
If you do not agree with any part of these terms, please discontinue using our storefront and services immediately.
We reserve the right to revise or update these Terms at any time. Continued use of our site following updates constitutes acceptance of the amended terms.
2. Products, Pricing & Availability
Product Specifications: We strive to display product photography, technical specifications, and descriptions as accurately as possible. Slight variations in color tones may occur due to monitor calibration.
Pricing Integrity: All prices shown on product pages and checkout are in US Dollars ($ / USD) or local equivalents, inclusive of applicable taxes unless specified otherwise.
Inventory Limits: Products are offered subject to real-time inventory availability. If an ordered item becomes out of stock after order submission, our customer care team will notify you immediately with replacement or cancellation options.
3. Orders & Cash on Delivery (COD)
Order Placement: Placing an order constitutes an offer to purchase. An automated order receipt is generated, followed by internal verification.
Cash on Delivery: For COD orders, you agree to inspect the external shipping package and provide the exact cash payment to the delivery rider upon handover.
Address Accuracy: It is the buyer's responsibility to provide complete and accurate delivery addresses, postal codes, and an active phone number for courier coordination.
Free Shipping Threshold: Orders meeting or exceeding $100 qualify for free standard shipping. Orders below $100 are subject to a flat $10 shipping fee.
4. Returns, Replacements & Warranty
7-Day Replacement Window: You may request a replacement within 7 days of delivery if your item arrives damaged, defective, or incorrect.
Return Condition: Returned merchandise must be in original condition, with tags, accessories, and authentic packaging intact.
Manufacturer Warranty: Products with designated manufacturer warranties are serviced according to the respective brand's warranty criteria.
5. User Conduct & Account Security
Account Confidentiality: If you create an account, you are responsible for maintaining the confidentiality of your login credentials and for all activities under your account.
Prohibited Activities: You agree not to manipulate prices, inject malicious code, attempt unauthorized database access, or engage in fraudulent order submissions.
Account Suspension: Nivaroa reserves the right to suspend or terminate accounts that violate platform policies or repeatedly reject confirmed Cash on Delivery orders without valid cause.
6. Customer Assistance & Inquiries
For questions regarding our terms, shipping inquiries, or returns, please contact our team:
Email: support@nivaroa.com / Nivaroa@gmail.com
Helpline: +92 303 9391913
Physical Address: Nivaroa E-Commerce Operations, Islamabad, Pakistan
Questions about our Terms?
Our legal and customer support representatives are happy to clarify any policies before you complete your purchase.